Refund policy

Refund Policy

Last updated: 2026-09-28

Thank you for shopping with Pepperbrew. We want you to love what you ordered. If something isn't right, here's how we'll make it right.

Returns
You have [30] days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. Please have your order number handy (it looks like #1001).

How to start a return
Email us at [pepperbrew@outlook.com] with your order number and the reason for your return. We'll reply within [1-2 business days] with instructions. Please don't send items back before you hear from us, since returns sent without approval may not be processed.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within [5-10] business days. Your bank or card issuer may take a little longer to post it.

Return shipping
Customers cover return shipping costs unless the return is due to our error (see below). Original shipping charges are non-refundable. 

Damaged, defective, or incorrect items
If your order arrives damaged or isn't what you ordered, contact us within [7] days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Non-returnable items
For health and safety reasons, we can't accept returns on [opened consumables / perishable items / personalized or custom orders / gift cards / final sale items]. These are marked on the product page.

Exchanges
The fastest way to exchange an item is to return the original and place a new order. Contact us if you'd like help with this.

Late or missing refunds
If it's been more than [10] business days since we confirmed your refund, check with your bank first, then email us at [pepperbrew@outlook.com] and we'll look into it.

Contact
Questions? Reach us at [pepperbrew@outlook.com].